Customer Project Administrator

Houston, TX

Post Date: 07/26/2017 Job ID: 14674 Function: Engineering Pay Rate: $45,000 - $55,000

Customer Project Administrator 


An innovative energy solutions company in the SW Houston area has a customer Project Administrator. This person is responsible for providing outstanding customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively.

Position Type: Direct Hire

Location: Houston, TX (Southwest)

Salary: $45, 000 - $55, 000.

  • Processes customer orders/changes/returns, while providing timely and accurate information to incoming customer order status
  • Provides timely feedback to the company regarding service failures or customer concerns.
  • Partners with the sales team to meet and exceed customer’ s service expectations.
  • Act as coordinator and Point of Contact for customer throughout entire organization
  • Communicate and articulate prospect/customer needs to Operations and Sales teams and others as needed.
  • Resolve customer complaints
  • Suggest solutions as needed for customer support.
  • Will provide customer service and maintain strong customer relationships by working hands-on with the team to Identify, Administrate & Resolve, Manufacturing / Engineering issues that may arise with a customer order
  • Manage Build to Stock Inventory Levels
  • Act as Prototype Coordinator during the Product Development Phase (PDP)
  • Perform all functions for Quote Development:  Documentation review, build BOM, converse with engineering, sales, customer as needed; Provide initial cost/price evaluation and gain approvals.
  • Create and monitor all Engineering Change Control Documents:  Engineering Change Notice (ECN), Temporary Engineering Deviation (TED), Job Process Clarifications (JPC)

  • Associates Degree with either a technical or service oriented focus and/or 3-5 years’ similar experience
  • Must have strong customer service / communication / interpersonal skills.
  • Must be able to multi task and work either independently or as part of a team
  • Strong written and verbal communication skills in business discussions are a must
  • Must have a strong background in the following
    • Quality Focus
    • Problem Solving/Analysis
    • Time Management
    • Technical Capacity
    • Documentation Skills
  • Self-motivated and self-managed, and the ability to work in a fast-paced atmosphere with a high level of accountability. 

  • Full Benefits

Due to the high volume of applications we typically receive, we regret that we are not able to personally respond to all applications. However, if you are invited to take the next step in the process, you will typically be contacted within 3 weeks or your application.

Daniel Heidrick

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