Parts -Dealer Representative

NW Houston, TX

Post Date: 12/14/2017 Job ID: 15295 Function: Skilled Labor Pay Rate: 18.00 per hour

Parts – Dealer Representative

Position Location: NW Houston

Position Type: Contract to Hire

Position Pay: $18.00 per hour

Reports To: Parts Customer Service Supervisor

Responsibilities:
  • Responsible for all inbound and outbound dealer communications with regards to the Company’ s parts business. 
  • This includes but is not limited to: order entry and follow up, backorder processing, return goods authorization and technical parts research.  Some vendor and occasional end user contacts are also required.
  • Delivers dealer and customer delight in every experience.

Requirements:    
  • High School Diploma and 2 years minimum College Coursework. Technical school diploma or basic engineering college courses are a plus.
  • Excellent communication skills to be able to converse with dealers via phone, fax and email. 
  • Ability to read, write, and speak the English language fluently.
  • Minimum 2-4 years of Customer Service experience in the wholesale or retail industry.
  • Mechanical aptitude and able to read and comprehend parts catalogs, technical manuals and blueprints.
  • Intermediate knowledge of Microsoft Programs, (i.e. Excel, Word, PowerPoint, and Outlook).
  • Excellent Organizational skills and able to multitask in a very fast paced, seasonally impacted office environment.
  • Able to react calmly and professionally when dealing with difficult situations.
  • Ability to work in a team environment.
  • Knowledge of SAP systems is a plus
  • Mechanical Repair experience is a plus

Due to the high volume of applications we typically receive, we regret that we are not able to personally respond to all applications. However, if you are invited to take the next step in the process, you will typically be contacted within 2 weeks of submitting your application.

 

 

Daniel Heidrick


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