Service Advisor

Houston, TX

Post Date: 08/04/2017 Job ID: 14711 Function: Administrative/Clerical Pay Rate: $14 per hour

Service Advisor

A Northeast Houston dealership is seeking a Service Advisor.  The Service Advisor provides estimated cost analysis of automotive repairs and routine maintenance. Through effective communication with customers, the Service Advisor determines the services necessary, predicts the time needed for completion and stays in constant communication with the customer during the repair process. The Service Advisor determines services needed by accessing information obtained by technicians and referencing auto manufacture’ s service intervals.

Compensation: $14 per hour

Responsibilities
  • Ability to effectively communicate with customers regarding services recommended and performed
  • Prepares service estimates, sells routine maintenance / repair services and conducts follow-ups regarding unsold services and customer inquiries
  • Performs opening and closing responsibilities
  • Schedules appointments, answers phones and collects funds for services performed
  • Assists with the coordination of alternate transportation, rental car reservations, shuttle etc.
  • Performs other duties as requested

Requirements
  • Attention to detail
  • Reads, analyzes and interprets general business reports
  • Ability to write, present and respond to customers and staff members in a professional manner
  • Ability to compute basic math equation
  • Lift objects weighing between 25 – 50 pounds
  • Safely work with team to lift and maneuver items weighing up to 100 pounds
  • Stand, walk or sit for long periods of time without resting (up to 5 hours)
  • Work in areas that require kneeling, crouching or crawling
  • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
  • Candidates must have a valid driving license and clean driving record
  • Experience with Shop Management software preferred
  • ASE Automotive Service Consultant certification preferred

** Due to the high volume of applications we typically receive, we regret that we are not able to personally respond to all applications. However, if you are invited to take the next step in the process, you will typically be contacted within 3 weeks of submitting your application.**

Ashley Courtney
Recruiter - Kingwood Personnel

Specializing in matching talent with Human Resources, Administrative, Logistics, Sales, Marketing, and Customer Service roles.

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