Customer Service Representative

Houston, TX 77081

Post Date: 01/23/2018 Job ID: 15469 Function: Administrative/Clerical, Sales/Marketing/Customer Service Pay Rate: $12.00

Job Description:

Customer Service Representative


Houston: West U Area (610/59)



Work Schedule/Hours:

Monday - Friday, 8: 00 AM - 5: 00 PM

Type of Employment:


*Please review the Qualification Requirements  and ensure that your most recent job experience meets MOST  or ALL  of these qualifications prior to applying to the job. Please note:  Only those candidates that meet these specific Qualification Requirements  will be considered for the job listed below.

Job/Company Description:

Our client is a  national leader in serving local governments in the collection of receivables. They  are a 40-year organization offering great benefits and opportunities for growth.  

This is a temp to hire opportunity with a very stable company! 

  • All calls are in-bound calls.
  • Perform contact center operations for HEA clients’ taxpayers.
  • Answer telephone responses to HEA letters and other communications.
  • Provide first level explanations for the letter sent by the HEA business on behalf of our Appraisal District clients.
  • Under the direction of the call center manager be ready to answer telephone calls, logging in and out according to availability.
  • Under direction of the HEA Policies and Procedures, ask appropriate questions to establish the validity of HSEs claimed by owners or other taxpayers.
  • Establish a professional communication style with incoming telephone callers, identifying who is calling, and which letter or case is the subject of the call.
  • Ability to be polite and professional with callers who may seem irate or demanding.
  • Log appropriate responses as event notes in the case management system and update status or dates as specified in the HEA Policies and Procedures.
  • Research specific aspects regarding homestead exemption eligibility, ownership, and residency.
  • Use a third party research system and identify discrepancies with the case data and recommend outcomes of facts or evidence.
  • Ability to communicate with project and client staff about results of research and provide ore request evidence when required.
  • Conduct other research or special projects as assigned.
  • Develop research techniques that may be used by others.
  • Knowledge of call center software and reporting.
  • Other duties as assigned.

Qualification Requirements:
  • 1 year minimum experience in a customer service role.
  • Bilingual Spanish
  • Knowledge of Oracle data functions such as search, input, and updates.
  • Knowledge of property tax, especially in the area of exemptions.

*Due to the high volume of applications we typically receive, we regret that we are not able to personally respond to all applications. However, if you are invited to take the next step in the process, you will typically be contacted within 3 weeks of submitting your application.

Lili Del Villar

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